FAQ

USA: 3-5 working days

Other Country: 3-5 working days

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

We ship from Xuchang Henan in China.

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@bllhair.com :)

If you are unsure on which colour will match you, feel free to send us an email to info@bllhair.com of your hair taken outside in natural light and we would love to colour match you :)

Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your BLLs right away!

Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your extensions' life span.

We have a booklet of instructions in the hair box. Check it out in your box.

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)

Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your extensions and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.

We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.

Please keep in mind, that if chosen to dye the extensions, it is up to the customers discretion and done at your own risk.

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.

Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your extensions' life span.

ONLY wash your hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

The lifespan of BLL Hair extensions is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained.

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your extensions are shedding excessively, please feel free to contact us.

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

The backordered items in any order will automatically ship out as soon as we receives the items.

You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!

We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.