Exchange, Return & Refund Policy

To be eligible for a return, items must meet the conditions in our policy and applicable law.

• Items should be unused and in their original condition.
• Original packaging, tags, and seals should be included where applicable.
• Proof of purchase or your order number is required.

Please contact our customer service team before sending any item back.

1. Email us with your order number and the reason for your request.
2. Include clear photos if your item arrived damaged, defective, or incorrect.
3. Wait for our team to confirm eligibility and provide return instructions.
4. Follow the instructions provided by our team to complete your return.

Please do not send items to an address before receiving return instructions.

Once your returned item is received and inspected, we will notify you of the refund decision.

• Approved refunds are issued to the original payment method.
• Your bank or payment provider may need additional time to post the refund.
• Original shipping charges and return shipping costs may be non-refundable where permitted by law and as disclosed at purchase.

If your refund has not appeared after the processing period communicated by our team, please contact us.

If you would like a different item, length, or style, please contact us to discuss your options.

Exchanges are subject to product availability and eligibility. If an exchange is not available, our team can explain any alternative options under this policy.

Please contact us as soon as reasonably possible after receiving an item that appears damaged, defective, or different from what you ordered.

Include your order number and photos showing the issue. We will review the details and explain the available resolution in accordance with applicable law.

Depending on the circumstances and applicable law, the following may be excluded from returns:

• Hair products that have been opened, installed, worn, or used.
• Items marked final sale, where permitted by law.
• Customized or personalized products, where permitted by law.
• Gift cards, where applicable law permits their exclusion.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has shipped.

If an order has already shipped, our return policy may apply.