Exchange, Return & Refund Policy

BLL Hair gladly accepts return of all eligible products no later than 90 days from the original ship date.

Damaged, worn, or dyed items are not eligible for return.

Eligible Products:

1 In original condition

2 The item not damaged, worn, or dyed

3 Must be in 90 days after the item ship date.

Ineligible Products:

1 Damaged or dyed

2 Hair care products already used on the hair extensions.

3 Already over 90 days after the ship date

If the item is already an Eligible product, please don’t return it back to us, we can’t accept the return.

Return: Must Be Eligible Products as the above, contact with us and confirm with our salesman, our salesman will offer you our return address, refund will be processed once we got your returned package.

Exchange: Must Be Eligible Products as the above, contact with our salesman first, please return the hair extensions to the address we offered you, the new hair extensions will be sent out after we got your returned package.

Cancel Order: If you want to cancel your order, please let us know before the package sent out, order can’t be canceled once the package sent out, because we already paid the shipping fees if the package sent out.

Note: All the return need contact us first:

Email Address:

To show our sincerity to do business with you again, please keep all the gifts we put in the package, the gifts no need return.


1 Refunds will be processed with in 1-2 business days after we received your return.

2 Use this refund to purchase again or do exchange other items in our store is warm welcomed.

Do I have to pay for return postage?

If you are returning an item, or items to us for a refund or an exchange then the cost of returning the item to us is your responsibility unless the items are faulty.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 90 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Why have you not refunded the delivery charge?
Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item from us and have requested a refund.

For all returns due to no fault of ours, a 15% re-stocking fee will apply and you will be responsible for the shipping cost.

What if you want to cancel your order? 

You have 24 hours to cancel your order after placing it, otherwise, the order will be considered as confirmed, production will take place and all cancellation rights expire.

A ‘pre-stocked’ or ‘in-stock’ item may be returned within 90 days of receipt for a refund or exchange only if it meets the criteria stated in our Terms & Conditions (see link below).

Before placing your order make sure you have chosen the right color(s) on the website from our color palette which specifies in great detail all available colors and highlights. If you choose to send in a picture for us to copy or match, we will match it as closely as possible.

Our detailed free online color matching service can also help you choose. Just send us a clear picture of your hair taken in natural daylight.

Please order carefully and double-check your order before submitting it. We can be contacted at any time before you submit your order to help you make an informed decision on your purchase.

Once you have received your hair extensions, we advise that you do not color, tone, or wet them for at least 1 week, this will ensure that the newly made bonds stay firm before and after your fitting.

About the refund

When we receive a return parcel without any damage and usage, we will refund it. Because the bank has to check the refund processing, it will take 3-15 business days.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 *If customer couldn't receive the package, pls contact us at firstly. If customer didn't contact us, and open the dispute on the bank, we won't accept the dispute. 


Room 404, unit 1 East, building 18, Aotihuacheng,Nanhai Street, Xu chang, Henan, China